Remote Senior Call Center Representative
TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.
Duties:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new CSRs
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
Requirements
- 5+years experience in a call center
- Associates Degree (May be substituted with additional work experience).
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
- Experience in handling sensitive information
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
As published by workable · 17 questions · 6 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (5)
- Are you open to working full-time, part-time, or both?
- How many years of call center experience do you possess?
- What is your highest level of education completed?
- What are your salary requirements?
- How many total years of work experience do you have?
Pick from a list (6)
- Do you currently reside in Norfolk, VA?
- Are you a US Citizen? (Must be able to obtain required security clearance successfully)
- Do you have at least 5 years of call center experience?
- Do you have an associate's degree or higher level of completed education?
- We would like to understand your current capability and access to a printer, as you may be required to print security documents for wet signature and then return them to us once completed. Note: Please select which response most closely reflects your ability to print documents at home.
- In the past five (5) years, have you been fired, asked to resign, separated by mutual agreement due to performance or conduct issues, from any employer? This does not include layoffs due to downsizing, contract loss, or similar circumstances.
Written answers (6)
- Are you able to work overnight shifts, typically from 11:00 p.m. to 7:30 a.m.?
- Are you available to work on weekends?
- Please write a paragraph (3–4 sentences) on how your experience aligns with this job posting.
- Are you able to work morning shifts, typically from 7:00 a.m. to 4:00 p.m.?
- Are you able to work mid shifts, typically from 2:30 p.m. to 11:00 p.m.?
- List any specialized skills or tools you used (e.g., CRM systems, call management software, ticketing platforms)