Remote Senior Insurance Rep

Job Purpose:
- The Senior Insurance Representative at PFS Group is responsible for overseeing and managing insurance-related tasks and processes, ensuring efficient and accurate handling of insurance claims, policy inquiries, and related customer service activities. This role requires a deep understanding of insurance policies, regulations, and procedures to effectively support clients and maintain compliance with industry standards.

Key Responsibilities:
- Manage and process insurance claims, ensuring accuracy and timeliness in accordance with company policies and industry regulations.
- Serve as a primary point of contact for clients, addressing inquiries and resolving issues related to insurance policies and claims.
- Collaborate with internal teams and external partners to facilitate smooth insurance operations and enhance client satisfaction.
- Analyze and interpret insurance policies and coverage details to provide clear and accurate information to clients and stakeholders.
- Maintain up-to-date knowledge of industry trends, regulatory changes, and best practices to ensure compliance and operational efficiency.
- Train and mentor junior insurance representatives, providing guidance and support to enhance team performance and professional development.
- Prepare and present reports on insurance activities, including claims processing, client interactions, and operational metrics, to senior management.
- Identify opportunities for process improvements and implement strategies to optimize insurance operations and client services.