Remote Senior Principal AI CX Solutions Architect (Northern)

Genesys Cloud Services, Inc. is seeking a Sr. Principal Professional Services Consultant to lead architecture and delivery of enterprise-scale CX solutions across voice, digital, and AI channels. This remote role partners with senior stakeholders and cross-functional teams to shape deployment strategy and long-term value. You will own end-to-end designs for multi-cloud environments, mentor technical consultants, drive DevOps and CI/CD best practices, and ensure high availability and security in…