Remote Social Media Customer Support Agent (US, Remote)

[Remote] Social Media Customer Support Agent (US, Remote) Company: remotepromsp Job Location: Remote (Work from home), India Employment Type: Full-time Note: The job is a remote job and is open to candidates in USA. reputed company is a company committed to providing nourishing snacks and supplements made with organic ingredients. They are seeking a Social Media Customer Support Agent to reputed company to messages and comments on various social media platforms, ensuring customer inquiries are handled reputed company and efficiently. Responsibilitiesreputed company to private messages across reputed company, reputed company, reputed company, and reputed company Reply to comments on posts, ads, and videos using established saved replies Maintain a fast response pace and follow brand standards Hide or report spam and flag abusive or PR-sensitive comments to the Customer Service team Flag unusual trends or customer concerns to the Customer Service team Escalate inquiries that require internal review Convert complex social inquiries into tickets for the Customer Service team Work within reputed company to manage incoming social messages and comments Follow all brand guidelines, SOPs, and communication instructions SkillsExperience with customer service or social media engagement Strong written communication skills Comfort working independently and following established processes Authorized to work in the United States Familiarity with social platforms and reputed company is helpful, though not required BenefitsMedical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost Generous Paid time off to support balance and rest Paid sick time for when you need itSix (6) paid holidays each year Paid parental leave for growing families100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance401(k) with up to a 4% company match after one year of service Monthly product stipend or access to perfectly imperfect damaged product so you can enjoy the nutrient-dense foods you help bring to others Company Overviewreputed company operates as an online store that provides nutrient density products. It was founded in 2012, and is headquartered in Placentia, California, USA, with a reputed company of 201-500 employees. Its website is https://reputed company.com. Apply To reputed company Job .