Position Overview

The Inbound Sales Representative helps customers identify and purchase vending machines, smart coolers, micro markets, and other automated retail solutions. This position works exclusively with company-generated inbound leads from individuals and businesses that have already expressed interest in our products and services.

This is a consultative sales role focused on understanding customer needs, recommending solutions, and guiding customers through the purchasing process from initial inquiry to close. The ideal candidate enjoys building relationships, uncovering customer needs, and helping customers make informed purchasing decisions. No cold calling, door-to-door sales, or self-generated prospecting is required.

Success in this role requires the ability to manage multiple customer conversations and communication channels throughout the day while remaining fully engaged with each prospective customer. We value responsiveness and efficiency, but never at the expense of the customer experience. The ideal candidate understands when to move quickly and when to slow down, ask thoughtful questions, and take the time necessary to earn the sale.

This role is best suited for a sales professional who combines a consultative approach with a strong closing mindset. Successful candidates are comfortable guiding customers toward decisions, addressing objections directly, and confidently asking for the sale when the proposed solution meets the customer's needs.

Duties and Responsibilities

· Respond promptly and professionally to company-generated inbound sales inquiries.

· Engage prospective customers by phone, email, live chat, text messaging, video conference, and scheduled callbacks.

· Consult with customers to understand their business goals, locations, operating plans, product needs, budget considerations, and purchasing timeline.

· Recommend appropriate vending, smart cooler, micro market, and automated retail solutions based on each customer’s needs.

· Explain product capabilities, ownership considerations, available services, and applicable purchasing or financing options in a clear and accurate manner.

· Develop and present customized proposals, equipment recommendations, and follow-up communications.

· Guide customers through the complete sales process from initial inquiry through order placement.

· Consistently follow up with active opportunities while prioritizing the most time-sensitive and sales-ready leads.

· Maintain accurate customer records, notes, next steps, and sales activities within the CRM system.

· Coordinate with internal teams to support order accuracy, customer expectations, and a smooth handoff after the sale.

· Follow established sales processes, pricing guidance, documentation standards, and company policies.

· Participate in coaching, training, team meetings, product education, and ongoing professional development.

· Meet established expectations for responsiveness, sales activity, conversion, revenue, follow-up, and customer experience.

· Perform other duties as assigned in support of customers and the sales organization.

Required Qualifications

· Prior experience in sales, inside sales, business development, customer service, or another customer-facing role.

· Strong verbal and written communication skills with the ability to explain solutions clearly and confidently.

· Demonstrated ability to build rapport, ask effective discovery questions, address concerns, and guide customers toward a decision.

· Ability to work independently, stay organized, and maintain accountability in a remote environment.

· Comfort learning and using CRM systems, phone platforms, email, chat, text messaging, video conferencing, and other digital sales tools.

· Ability to manage multiple customer opportunities, follow-up commitments, and communication channels without losing attention to detail.

· A reliable internet connection and a professional, distraction-controlled home workspace.

· Ability to travel periodically to Des Moines, Iowa, when requested.

Preferred Experience

· Experience working in a remote sales environment with multiple customer communication channels, including phone, email, chat, text messaging, and scheduled callbacks.

· Experience managing a consistent flow of inbound opportunities while maintaining thoughtful, consultative customer engagement.

· Demonstrated ability to balance responsiveness and efficiency without sacrificing the quality of the customer experience.

· Experience independently managing a sales pipeline, prioritizing opportunities, and maintaining consistent follow-up.

· Experience selling equipment, technology, business solutions, capital goods, or products that require discovery and recommendation rather than simple order taking.

· Experience with vending, automated retail, unattended retail, foodservice equipment, or related industries is helpful but not required.