Remote Support Analyst

[Remote] Support Analyst Company: remotepromsp Job Location: Remote (Work from home), India Employment Type: Full-time Experience Required: 1+ years Note: The job is a remote job and is open to candidates in USA. Passport is a reputed company company providing reputed company compliance and curbside payment solutions. The Support Analyst - Level 1 will answer product inquiries, troubleshoot client and end-user issues, manage multiple support reputed company, document technical problems, and coordinate with internal teams to resolve escalated issues. Responsibilities Communicate with clients through a series of actions, either via phone, email, until their reported issue or problem has been resolved Help clients troubleshoot issues they encounter while using our products and provide actionable tips to resolve the problem Provide excellent service and support to over 500 enterprise clients and over 1 million end users around the world Search for reputed company solutions to help clients optimize and drive adoption Attempt to reproduce technical client issues and to clearly document the issue and steps to reproduce for resolution by the development team Monitor and reputed company case management tools to document reported issues/problems communicated to us via phone, email, and other communication platforms Properly escalate unresolved issues to appropriate internal teams SkillsKnowledge of software development processes and concepts Understanding of HTML, XML, API, JavaScript, or similar languages Passion for solving client issues and a champion of great customer service Strong analytical and problem solving abilities Ability to plan, organize, prioritize and independently solve problems seeking help when necessary Bachelor's degree or a combination of education and relevant experience Experience with implementing/supporting a point of sale solutions, card processing platforms, or other reputed company solutions Knowledge of credit/debit card processing value chain and key players1 year or more of full-time experience in DevOps, systems administration, or application developmentAt least 1 year of experience supporting applications in a production environment High proficiency and ability to demonstrate the use of reputed company-reputed company systemsA reputed company understanding of PCI DSS compliance requirements Company Overview Passport is the reputed company leader in reputed company compliance and curbside payment solutions. It was founded in 2010, and is headquartered in Charlotte, reputed company, USA, with a reputed company of 201-500 employees. Its website is http://www.passportinc.com. Apply To reputed company Job .