Remote Support Engineer
Posted
Job Description
What you will be doing...
- Keep an excellent record of all customers and engineer interactions via the ticket system.
- Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
- Efficiently follow a defined support ticket management process to ensure targets are met.
- Test software releases.
- Apply fix releases to customer systems.
- Feedback information internally to other departments.
- Attend internal and external meetings as required.
- Identify training requirements for customers.
- Carry out offline testing on customer data as required.
- A strong desire for learning in a fast-moving market.
- Contribute to the goals and objectives of the team.
- Be highly motivated to achieve success.