Remote Triage RN Wednesday & Thursday 7pm- 7 am (2993)
Summary
A registered nurse triages patient calls 7pm–7am (Wed/Thu) for a cardiology-focused care team, assessing symptoms, coordinating care, and guiding patients to appropriate services via phone and EHR documentation.
US Heart and Vascular is seeking a Remote Part-time Care Management RN to join our Value Based Care Management team in Irving, TX.
Wednesday & Thursday Night 7 pm- 7 am (24/7 Triage Line)
Position Summary:
The focus of the Virtual Care Center is to provide a Call Us First approach to patient care, giving patients a dedicated line to get access to 24/7 triage, medical advice, and decrease unnecessary emergency room visits for patients. Our team collaborates directly with the patient’s primary cardiology team to coordinate care and achieve optimal patient outcomes.
Responsibilities & Duties:
Under the general guidance of nurse manager, practice physicians and advanced practice providers, the RN is primarily responsible for the following:
- Receives incoming patient calls on dedicated line in assigned phone queue
- Triage calls to determine patient need as it relates to medical questions, care needs, medication management, and coordinating care
- Assess patient symptoms and medical needs, guiding patients to appropriate level of care within internal and external health care delivery organizations
- Provides patient and caregiver education related to health conditions and plan of care
- Engages primary cardiology team and care management team to coordinate care
- Outreaches to patients to follow up on care coordination and as directed by primary cardiology team
- Engages with on call provider for escalations outside of clinic hours
- Assists patient in scheduling appointments and getting medication refills
- Accurately documents in EHR per policy and in compliance with standard operating procedures
Requirements:
- Requires excellent clinical, communication and organizational skills
- Requires multitasking and critical analysis
- Must be able to function independently within the limits of the position
- Ability to function in a team environment
- Demonstrate knowledge and competence in basic cardiovascular technology, i.e., EKG, patient assessment and management of care, labs/hospital test results
- Able to demonstrate interpersonal skills to be approachable and understandable to patients, families, and care team members
- Minimum of an associate's degree in nursing; graduate of an accredited nursing program.
- Currently licensed to practice as registered nurse with a compact license or licensure for Alabama, Arizona, Kansas, Louisiana, and Texas
- Current BLS for Healthcare Providers certification
- Experience in cardiovascular setting preferred but not required