Renewal Specialist I

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position Summary:

The Renewal Specialist I is responsible for the resident renewal process. This role actively participates in the renewal lease offer generation, distribution and follow-up while ensuring accurate completion of the legally binding documentation signed at each site in their portfolio.

Essential Job Functions:

• Maintains an assigned portfolio of communities, overseeing full renewal lifecycle from offer generation through accurate lease execution or notice to vacate decision.
• Adheres to legal notice deadline requirements, mint service reply standards of 24–48-hour response timelines and completes multi-touchpoint follow up process to ensure that residents are making decisions in a deadline driven manner.
• Ensures data consistency, retention and integrity is adequate in all software sources. When needed, escalates data or property performance risks in a solution-oriented manner.
• Participates in the analysis, testing and deployment of system changes including upgrades and new product piloting.
• Has a clear understanding of the broader Renewal Specialist portfolio and provides property coverage assistance of other team members as needed.
• Represent the company in a professional and courteous manner while showing commitment to the service needs of the internal and external customer.
• Other duties as assigned.

Minimum Qualifications/Skills:

• 1-2 years of property management in office experience
• Understanding of asset performance
• Proficiency in Microsoft Products
• Strong analysis and reporting skills
• Strong verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Ability to problem solve independently

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job generally operates in a professional office environment but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for extended periods, occasionally moves throughout the office, constantly operates a computer and other office equipment, frequent and repetitive motion, including movements of the wrists, hands and/or fingers, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds. This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.