Renewal Specialist
Summary
Manages customer renewals by preparing quotes, updating CRM/CPQ systems, and ensuring timely processing under supervision in a hybrid SaaS environment.
Renewal Specialist - Boston Seaport Hybrid (3 days onsite)
About Nasuni:
Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni’s approach enables business resiliency and better data management, while providing solutions that drive IT efficiency. Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery. The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights. Nasuni helps businesses transform data from an obstacle into an opportunity. Guided by our leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale—Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI.
Summary of Role:
The Renewal Specialist supports the renewals process through accurate data entry, quote creation, and administrative execution. This role works under close supervision to ensure timely renewal processing and provides essential operational support to the Account Executives (AEs) and Customer Success Managers (CSMs).
Primary Responsibilities:
- Assist in managing customer renewals by preparing quotes, order forms, and documentation under supervision.
- Maintain and update renewal trackers, ensuring data accuracy across CRM and CPQ systems.
- Communicate renewal details to customers under guidance of AE, CSM as needed
- Ensure that renewals are processed accurately and on time, escalating issues to leadership when necessary.
- Learn and apply CRM and CPQ tools for renewal quoting and record maintenance.
- Collaborate closely with sales operations and finance to ensure smooth handoffs.
- Follow established renewal procedures to maintain compliance and operational consistency.
Qualifications:
- Bachelor’s degree or equivalent experience in business, finance, or a related field.
- 0–2 years of experience in sales support, renewals, or administrative operations within a SaaS or technology company.
- Strong attention to detail and organizational skills.
- Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite.
Why work at Nasuni?
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
Compensation Transparency:
In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location
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