Renewal Specialist (TT & SMB) (Position located in Melbourne, Australia)
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
The TT/ SMB Renewal Specialist is responsible for coordinating with TT/SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.
Responsibilities:
- Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
- Coordinate with TT/SMB CSMs and Account Managers to strategize on renewals to maximize bookings
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
- Negotiate with customers on opportunities to prevent churn and secure optimal terms
- Employ pricing strategies that meet the Company’s standards, policies, and procedures
- Generate pricing quotes for renewals
- Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director to review
- Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your opportunities in the Company’s CRM
Minimum Qualifications:
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Experience with Salesforce or other CRM preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Previous sales or negotiation experience
- Strong verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to work with minimal supervision
- Ability to build rapport with customers via phone, email and video conferencing
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
- How did you learn about us? Select ALL that apply. choose any
- If selected "Events", please specify. optional
- If selected "Other", please specify. optional
- If selected "Referral", who referred you? optional
- Are you a current employee at KnowBe4? choose one
- How well do you know us? Please select all of the following sources/tools that you have used to research KnowBe4 and learn more about us. choose any
- If "Other", please specify. optional
- CONSENT TO DATA PROTECTION POLICY FOR JOB APPLICANTS (“POLICY”) https://www.knowbe4.com/job-applicant-data-protection-policy-australia By checking below and submitting this application, (a) you acknowledge that you have read, understood, and agreed to the above linked Policy, and consent to the collection, use, and/or disclosure of your personal data by us for the purposes set out in this Policy; and (b) in the event that we have received your job application or personal data from any third party that you have been engaged with (e.g., a recruiter agency, etc.), you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in this Policy. choose one
- I understand and agree that KnowBe4 does not permit the use of AI tools or assistance during the interview process. Exceptions may be made for approved reasonable accommodations (please visit www.knowbe4.com/careers/request-accommodation to make a request). choose one
- Are you located in or a national of Cuba, Iran, North Korea, or Syria, or are currently located in the Crimea, Donetsk, Luhansk, Kherson, or Zaporizhzhia territories? choose one