Renewals Manager
Posted Updated
Description
- Independently manage a portfolio of customers, at the renewals phase of their progression through the programme and guide them to a successful renewal
- Effectively mitigate post-renewal refunds through detailed processes and attentive follow up
- Work across the Customer team and wider business to find solutions to potential obstacles to securing renewals for your customers
- Work with the wider Customer team leadership to ensure any process or operational obstacles are highlighted
- Maintain a high level of pipeline hygiene, ensuring that customers are moved to correct stages promptly and that an accurate renewals forecast can be obtained at any given time
- Be an expert in the delivery of the programmes Connectd offer, and use this to drive positive renewals conversations
- Private medical insurance with Vitality
- Company pension scheme with Nest
- Flexible working & work from anywhere 4 weeks of the year
- Annual company incentive trips to European destinations
- Mental health policy including ‘Connect Days’ mental health leave
- Sharescheme
- A strong sales or renewals background, with a track record of hitting or exceeding targets
- A strong negotiator and communicator, capable of developing rapport with senior executives and experienced professionals
- Self-motivated and well-organised individual who takes the initiative and works autonomously
- Someone with a can-do attitude, always looking to go the extra mile and drive genuine change at Connectd
- Resilient and adaptable individual, able to navigate uncertainty and solve problems
- A genuine interest in the Board Advisory, Fractional or NED space and someone who wants to grow and develop in a fast-moving scale-up business
Nice to have:
- Experience working in the Board Advisory, Fractional or NED space
- Video call with Hiring Manager & Talent & Culture Partner (30 mins)
- Task-based Interview (1 hour)