Renewals Manager Germany
You will manage customer subscription renewals to retain and expand annual recurring revenue. You will use sales techniques across phone, video, and email, evaluate license usage, prepare renewal quotes, and close renewals on time. You will work with Sales and Customer Success Managers on renewal strategies, ensure purchase orders and order forms are accurate, identify customer risks, and support complex strategic opportunities.
Responsibilities
- Maximize customer retention and minimize churn and contraction through sales techniques.
- Execute the renewal process to retain or expand annual recurring revenue.
- Evaluate license usage and complete true-up requirements.
- Align customer business needs and goals to generate renewal quotes.
- Close renewals on time.
- Collaborate with Sales and Customer Success Managers on renewal strategies and plans.
- Ensure purchase orders and order forms are accurately completed for internal deal approval.
- Identify customer-level risks and coordinate mitigation.
- Provide renewal coverage for larger, strategic customers.
- Help design renewals best practices and methodologies.
- Manage larger, strategic, and complex opportunities.
Requirements
- Fluent German.
- Experience managing customer relationships in a similar role, such as Customer Success Manager, SDR, or BDR.
- Progressive experience with B2B software sales.
- Experience with subscription go-to-market approaches for customer success management and renewals.
- Negotiation, presentation, and closing skills.
- Experience with technical products is preferred.
- Knowledge of DevOps, software development lifecycle, or application development is a plus.
- Experience driving predictable renewals and targeted gross retention rates.
- Ability to lead larger, more complex transactions.
- Experience improving renewals processes, policies, and tools.
Benefits
- Health, financial, and well-being benefits.
- Flexible paid time off.
- Team Member Resource Groups.
- Equity compensation and Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.