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Indie Campers

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Rental Agent

Open 45d

ABOUT US

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.

The Customer Service Agent is a dual-focused role:

  • Customer Experience Champion for rentals
  • Sales Specialist for RV purchase demos and conversions

This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.

THE ROLE

The Customer Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.

WHAT WILL YOU WORK ON?

  • Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
  • Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
  • Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
  • Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.

WHO ARE WE LOOKING FOR?

  • Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
  • Must have: Strong communication and customer engagement skills.
  • Must have: Ability to understand and explain technical RV/vehicle systems.
  • Must have: Hands-on, adaptable, solution-oriented under pressure.
  • Proficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software.
  • Must have: Organised, detail-focused, and proactive in managing leads or customers.
  • Must have: Driving License (Category B) required.
  • Must have: English proficiency.

PHYSICAL AND OPERATIONAL REQUIREMENTS

  • Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day.
  • Must have: Able to lift or carry light to moderate items (10–15 kg).
  • Must have: Comfortable working outdoors in varying weather conditions.
  • Must have: Flexible to work weekends, holidays, and peak-season schedules.
  • Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

THE INDIE COMMITMENT!

  • Competitive compensation and commission opportunities.
  • Training in sales, product knowledge, customer service, and RV technical systems.
  • Career growth across Rental, Sales, Operations, or Servicing.
  • Travel benefits and access to the Indie Campers rental fleet.
  • Dynamic and multicultural working environment.

Are you Ready to Go Indie?

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Do you require any visa/work permit sponsorship to work in the UK? choose one
  • Do you have a valid driver's license for the UK? choose one
  • Are you available to work flexible schedules, national holidays and weekends? choose one
  • Are you comfortable with working fully on-site and commuting to 86 Lagan Road, Dublin Industrial Estate, Dublin 11, Cabra? choose one
  • Do you have a conversational level of English? choose one
  • What's your gross (before taxes) salary expectation for this role?
  • If you're offered this role and accept it, when could you start?
  • When you apply to a job on this site, the personal data contained in your application will be collected by Indie Campers (“Controller”), which you contact regarding this topics by emailing talent.acquisition@indiecampers.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Your personal data will be retained by Controller for two years. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. choose one