Rental HVAC Branch Associate
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Spot Coolers a wholly-owned subsidiary of Carrier rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running.
Spot Coolers has an opening for a Rental HVAC Branch Associate in our 600 McCormick St Unit B, San Leandro, CA, 94577 USA office location.
About this role:
As a Rental HVAC Branch Associate, you will complete sales deliveries/pickups/customer service calls to build Spot Coolers' reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc.
Key Responsibilities:
• Works under minimal supervision to provide product and technical support.
• Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Leads lower level staff in delivering technical training and product briefing with customers, vendors and company representatives.
• Reviews and updates technical documentation to improve the level of on-site maintenance and timely processing of product fault.
• Assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled.
Required Qualifications:
- 1+ years of Customer service
- HS Diploma
- Valid driver’s license
Preferred Qualifications
- Associate degree
- Basic Mechanical knowledge
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