The Rental Operations Manager will lead and
oversee rental operations across multiple branches and airport counters in
Saudi Arabia, including Riyadh, Jeddah, Khobar, Qassim, and Hail.
The role is responsible for ensuring smooth
daily operations, consistent customer service standards, efficient fleet
utilization, strong branch performance, and the achievement of operational and
commercial targets.
The position will manage multiple branch
teams, coordinate closely with Fleet, Maintenance, Finance, Sales, Marketing,
Customer Experience, and HR departments, and ensure that company policies and
strategic initiatives are implemented consistently across all locations.
The
position is based in Riyadh and requires frequent travel to rental branches
across the Kingdom based on operational and business needs.
Responsibilities:
- Manage and supervise front office operations
across rental branches and airport counters to ensure smooth daily business activities and high service standards.
- Lead branch teams
including rental agents, shift supervisors, customer service staff, and
operational coordinators to achieve operational and
commercial targets.
- Ensure efficient
handling of customer interactions including reservations, vehicle handover,
returns, upgrades, complaints resolution, and
loyalty program engagement.
- Implement
operational procedures to standardize front office activities and enhance customer experience consistency across
all locations.
- Optimize branch
operational performance through workforce planning, scheduling efficiency,
and resource allocation.
- Coordinate closely
with Fleet and Maintenance teams to maximize vehicle availability, minimize
downtime, and improve fleet rotation efficiency
- Analyze branch and
regional performance KPIs including utilization, revenue per rental,
conversion rates, customer retention, and
operational productivity.
- Identify business expansion opportunities
including new branch locations, airport operations, corporate
partnerships, and high-demand service areas.
- Conduct market and
competitor analysis to support network optimization and expansion strategies.
- Coordinate branch
opening projects and operational readiness for new locations, ensuring
staffing, training, process implementation, and
service compliance.
- Collaborate with
Sales, Marketing, and Revenue teams to support promotional campaigns,
seasonal demand planning, and customer
acquisition initiatives
- Coordinate closely
with the Finance Department to monitor branch financial performance, support
invoicing accuracy, follow up on pending
collections and ensure timely resolution of overdue accounts.
- Ensure compliance
with company policies, operational procedures, safety regulations, and brand
standards across all branches.
- Prepare
operational reports and present performance insights, challenges, and recommendations to senior management.
- Manage escalated
customer and operational issues promptly while maintaining service quality
and business continuity.
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Requirements
- Minimum 5 years of experience in car rental
operations, rental management, or a similar role.
- Previous experience managing multiple rental
branches is strongly preferred.
- Airport rental operations experience is preferred
but not mandatory.
- Strong knowledge of daily car rental operations and
customer service processes.
- Experience managing rental agents, supervisors,
customer service teams, and operational coordinators.
- Bachelor’s degree or equivalent relevant
experience.
- Fluent Arabic and excellent English communication
skills.
- Good knowledge of rental regulations and
operational procedures.
- Proficiency in Microsoft Excel and Word.
- Experience using rental, reservation, scheduling,
or fleet management systems.
- Strong leadership, communication, problem-solving,
and decision-making skills.
- Willingness to travel frequently across Saudi
Arabia based on business needs.
- Car rental experience within Saudi Arabia.