Rental Supervisor
Summary
Oversee day-to-day rental operations at a vehicle hub, handling customer onboarding, documentation, payments, and fleet handovers while ensuring service quality and process compliance.
Role Summary
The Rental Supervisor – Front End is
responsible for ensuring a seamless customer experience at the hub across
vehicle pick-up, drop-off, and day-to-day front-end rental operations. The role
owns customer handling, documentation, payment reconciliation, and coordination
with internal teams to ensure high service levels, strong process adherence,
and smooth fleet handovers.
Key Responsibilities
· Manage all customer-facing
operations at the hub, including vehicle pick-up, drop-off, handover, and
return processes.
· Ensure a smooth and
professional rider onboarding experience, including KYC verification,
contract execution, and customer briefing.
· Maintain accurate
customer records, rental documentation, and transaction logs in line with
company processes.
· Handle payment
collections, outstanding settlement follow-ups, and reconciliation at the
time of vehicle return.
· Coordinate with the
warehouse, service, and risk teams to ensure vehicle readiness and timely service
delivery.
· Monitor compliance with
front-end SOPs and ensure that all customer interactions are handled as per defined service
standards.
· Take customer feedback
and assess the key customer pain points regarding the rental and other services
· Track and report key
operational metrics such as on-time delivery, turnaround time, pending
payments, customer issues, and handover quality.
· Support implementation of process
improvements to enhance customer experience and operational efficiency
· Perform other duties
and operational tasks as assigned to support changing business requirements and
ensure smooth day-to-day operations.
Requirements
Requirements
- Graduate in any discipline.
- Experience in working in the two wheeler
/ four wheeler industry (preferably in sales)
- Strong customer handling and
communication skills especially in taking feedback and handling high
stress situations such as customer disputes.
- Good coordination and problem-solving
abilities.
- Collaborative mindset, team work and
strong interpersonal skills
- Continuous learning mindset
- Knows how to ride a motorcycle
- Languages known: English, Hindi, Kannada
(preferable)
- Proficient in MS Excel and basic
operational reporting.