Rentals Shift Supervisor

Position Summary

The Rentals Shift Supervisor is responsible for fitting, adjusting, and maintaining ski and snowboard equipment to ensure a seamless and enjoyable guest experience. This role serves as a shift supervisor and helps to maintain the organization, efficiency, and people in the rentals department during assigned shifts. This position requires strong customer service skills, attention to detail, strong leadership, and the ability to work efficiently in a fast-paced mountain environment.

Key Responsibilities

• Greet guests in a friendly and professional manner

• Assist guests in selecting appropriate ski or snowboard equipment based on guest-provided information, including measurements and self-identified ability level, in accordance with established Internal Operating Procedures (IOPs) and manufacturer guidelines

• Assist guests with finding appropriate skis or snowboards

• Educate guests on equipment and proper use

• Adjust ski and snowboard bindings according to manufacturer guidelines

• Perform visual and functional inspections of all rental equipment

• Maintain a clean and organized rental shop environment

• Assist with inventory tracking and storage

• Report missing or damaged equipment to Rentals Manager and Equipment Control Coordinator

• Perform ski and snowboard waxing as needed

• Perform opening and closing responsibilities as outlined by Rentals Manager

• Administer employee coaching and disciplinary documentation in accordance with company policies

• Assign work and coordinate employee activities to ensure efficient operations

• Adjust staffing levels based on business needs, including releasing employees early when appropriate and/or calling in additional staff for coverage

• Complete required training as assigned by mountain leadership

• Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period

• Other duties as assigned by mountain leadership