REP Box Office Agent - Harry Potter: A Hogwarts Express Adventure

Job Title: Box Office Agent - Harry Potter™: A Hogwarts Express Adventure

Division/Department: Rail Events Production/Front of House

Reports To: Front of House & Business Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Compensation: $20.00/hr

Job Summary

The Box Office Agent position works with the Front of House & Business Manager, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. Agent is responsible for setting the first impression of the event, so efficiency and friendliness are required.

Essential Duties and Responsibilities

Welcoming customers as they approach the ticketing area and assisting with any service needs

Confirm reservations

Acting as the point of reference for guests who need assistance or information

Ability to learn and work with the Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time

Make any necessary updates to customers’ information, and ensure that proper information has been punched in prior to delivering tickets

Develops knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information

Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and patrons

Assist in the general care of the ticketing area, including keeping a clean and orderly space

Assist in preparing first-class amenities

Other duties as assigned