Rep II - Customer Service (CSS)-1
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Job Details
Summary:
Supports operational processes and workflows including data management, documentation, reporting, and administrative support activities with minimal supervision while ensuring accuracy and compliance with established procedures. Processes transactions, maintains records, coordinates cross-functional activities, and resolves operational issues. Serves as a resource for less experienced team members by providing guidance on operational procedures, system usage, and best practices while assisting with training and onboarding activities. Contributes to operational efficiency and process improvements by identifying bottlenecks, recommending solutions, monitoring performance metrics, and implementing standardized workflows within assigned functional area.
Responsibilities:
- Performs operational support activities including data entry, documentation, reporting, and administrative tasks in accordance with established procedures.
- Processes routine transactions, maintains accurate records, and supports day-to-day workflow coordination across teams.
- Resolves routine to moderately complex operational issues by applying established guidelines and escalating exceptions when needed.
- Coordinates with internal stakeholders to complete assigned activities, track follow-ups, and support timely execution of operational tasks.
- Provides guidance to newer team members on standard procedures, system usage, and day-to-day work practices.
- Identifies process inefficiencies, suggests practical improvements, and supports implementation of standardized workflows within the assigned function.
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Education:
- High School Diploma/GED or equivalent experience required.
Experience:
- 2+ years of experience in of progressive operations support, business operations, administrative roles, or a related field required.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier (Aust) Pty. LtdEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned