Repair Coordinator
Repair Coordinator
Job Description
Department: Supply Chain
Job Status: Full Time
FLSA Status: Salary-Exempt
Reports To: Demand & Production Planning Leader
Location: The Woodlands, TX
Amount of Travel Required: Less than 5%
Work Schedule: Monday - Friday, 8:00 a.m. – 5:00 p.m.
Positions Supervised: n/a
AIP: Level 7
POSITION SUMMARY:
The Repair Coordinator is responsible for managing and tracking repair activities from initiation to completion, ensuring timely service delivery and customer satisfaction. This role serves as the central point of contact between customers, technicians, and internal teams, coordinating logistics, documentation, and communication related to repair operations.
ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")
- Receive and process repair requests, ensuring accurate documentation and timely response.
- Coordinate repair schedules with technicians, service teams, and external vendors.
- Track repair progress and update internal systems with status changes and completion details.
- Communicate with customers regarding repair timelines, updates, and issue resolution.
- Maintain records of repair history, parts usage, and service outcomes.
- Collaborate with inventory and procurement teams to ensure availability of required parts and materials.
- Generate reports on repair metrics, turnaround times, and service performance.
- Support warranty claims and ensure compliance with service agreements and policies.
- Identify process improvement opportunities to enhance repair efficiency and customer experience.
- Perform other related duties as assigned to assist with successful platform operation, development, and business continuity.