Repair Technician

JOB DESCRIPTION

At ROMTech, we are transforming recovery through innovative technology, data-driven care, and exceptional service. We are committed to improving outcomes by delivering high-quality solutions that support patients, providers, investors, and business partners while fostering a culture of collaboration, accountability, and continuous improvement.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Title: Repair Technician
Department: Manufacturing
Reports To: Manufacturing Manager
Location / Work Environment: Onsite Manufacturing Environment
Worker Classification: W-2 Employee
FLSA Status: Non-Exempt
Job Level: Standard

Job Purpose

The Repair Technician is responsible for inspecting, troubleshooting, repairing, testing, upgrading, and documenting ROMTech medical devices to ensure products meet quality, safety, and performance standards. This role supports manufacturing, service, and operational objectives by performing device diagnostics and repairs, maintaining inventory accuracy, documenting device history records, supporting quality control activities, and ensuring compliance with applicable company, FDA, OSHA, and other regulatory requirements. The Repair Technician contributes to product reliability, customer satisfaction, and continuous improvement through effective technical expertise, documentation practices, and collaboration across departments.

Key Responsibilities

Essential Duties

• Perform quality inspections and functional testing of devices utilizing company systems, software applications, and established quality procedures.
• Diagnose, troubleshoot, repair, and validate complex electromechanical medical devices within established specifications and procedures.
• Document repairs, inspections, testing results, and device history records using ERP and other company systems.
• Ensure repaired and upgraded devices meet quality, safety, and operational requirements prior to release.
• Perform device upgrades, modifications, and retrofits as directed.
• Maintain accurate inventory records of finished goods, replacement components, defective parts, and repair materials.
• Analyze repair trends and provide repair activity and trending reports to management.
• Communicate Return Material Authorization (RMA) activity and repair status updates as required.
• Maintain compliance with applicable FDA, OSHA, company quality system, and operational requirements.
• Build, assemble, disassemble, and reassemble devices and components as required.
• Support continuous improvement initiatives related to device reliability, repair efficiency, quality, and inventory control.
• Maintain technical knowledge of current products, device updates, and repair procedures.
• Ensure repair, storage, and work areas are maintained in a clean, organized, and safe condition.
• Assist in maintaining company vehicles used for business operations, if applicable.

Other Functions

• Support inventory audits and cycle count activities.
• Assist with receiving, shipping, packaging, and logistics functions as needed.
• Participate in training, safety meetings, team meetings, and quality improvement activities.
• Assist with special projects and operational initiatives as assigned.
• Performs other related duties as assigned to support operational and business needs.