Repairs Representative

Why work at Celink

Discover a different kind of workplace at Celink. You’ll join a passionate team of servicing professionals dedicated to our clients, their borrowers, and the reverse mortgage industry.

At Celink, you’ll have the opportunity to make a meaningful impact within a fast-moving organization while working alongside experienced, mission‑driven professionals. We value strategic thinking, collaboration, and integrity and constantly strive to be best in class.

Joining Celink means being part of a collaborative workplace that values innovation, thoughtful problem‑solving, and continuous growth. Employees are encouraged to rethink traditional approaches, share bold ideas, and continuously learn and thrive.

What Sets Celink Apart

Flexible, remote work environment that supports work‑life balance

• Supportive, collaborative team culture built on respect and partnership
• Opportunities to learn, build skills, and contribute to meaningful outcomes
• Emphasis on quality, consistency, and reliable support in everyday work

Total Rewards & Benefits

Celink offers a comprehensive and competitive total rewards package designed to support employees’ financial, physical, and emotional well‑being, including:

• Comprehensive medical, dental, and vision coverage with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
• 401(k) with employer match and immediate vesting
• Employer‑paid life insurance, disability coverage, and parental leave
• Generous paid time off, paid holidays, and flexible work arrangements

Duties and responsibilities

• Process incoming invoices, lien waiver forms, homeowner certificates and other required documentation.
• Manage and resolve customer inquiries; research requests utilizing available resources.
• Respond to emails
• Provide borrowers with loan servicing information.
• Update Reverse Mortgage Servicing System (RMSS).
• Sending initial and follow up correspondence to borrowers.
• Request and review inspection reports to HUD guidelines.
• Request extension from HUD.
• Disburse repair set aside.
• Perform any other related duties as required by management.

Qualifications

Education

• High school education or equivalent required.

Experience/Training

• One (1) year applicable experience is required. higher education in office practices preferred.
• Experience and knowledge of Microsoft Office (Word, Excel, Outlook)

Skills and Abilities

• Must have the ability to complete each duty and responsibility mentioned satisfactorily and accurately.
• Software Skills: Must have the ability to use Microsoft Office (Word, Excel, Outlook) and Reverse Mortgage Servicing System (RMSS).
• Communication Skills: Must have the ability to read and understand instructions, correspondence, notes, letters and memos. Ability to write simple correspondence.
• Critical Thinking Skills: Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

Compensation: The hourly range for this position is $15.30 - $19.12 per hour. Actual compensation will be determined based on factors such as job‑related knowledge, skills, experience, and geographic location.

Working Conditions

Work is performed either in a professional or home office environment with no unusual hazards. There may be some overtime depending on the department needs. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit; frequently required to use hands to finger, handle, or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.