Reporting Analyst
Summary
Build and maintain Power BI/Excel dashboards and reports to track KPIs, analyze trends, and deliver insights that guide business decisions for global BPO operations.
About Us
Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.
Job Summary
We are seeking a detail-oriented and analytical Reporting Specialist to join our team. The ideal
candidate will be responsible for generating, analyzing, and presenting reports that provide actionable
insights to support business decisions. This role requires proficiency in data management and
visualization tools, strong analytical skills, and the ability to communicate complex information clearly.
Key Responsibilities:
• Report Generation: Create, maintain, and automate regular reports and dashboards to track key
performance indicators (KPIs) and metrics.
• Analyze large datasets to identify trends, patterns, and insights that can inform strategic
decisions.
Primary Job Responsibilities
• Develop compelling visualizations using tools such as Power BI, or Excel to present data in an
easily understandable format.
• Ensure the accuracy, completeness, and integrity of data by performing regular data validation
and cleaning.
• Work closely with various departments to understand their reporting needs and deliver
customized reports that meet their requirements.
• Identify opportunities to streamline reporting processes and implement best practices for data
management and visualization.
• Respond to ad hoc report requests and provide timely and accurate insights as needed.
• Maintain thorough documentation of reporting processes, methodologies, and data sources.
Long Description
Qualifications:
• Proficiency in data visualization tools such as Power BI, or similar.
• Advanced Excel skills, including the use of pivot tables, vlookups, and complex formulas.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Excellent verbal and written communication skills, with the ability to convey complex
information clearly and concisely.
• Ability to manage multiple tasks and projects simultaneously, with a high degree of accuracy and
attention to detail.
• Flexibility to adapt to changing business needs and priorities.
Requirements
Key Competencies:
• Critical Thinking: Ability to think critically and provide actionable insights based on data analysis.
• Collaboration: Strong team player with the ability to work collaboratively across departments.
• Initiative: Proactive approach to identifying issues and opportunities for improvement.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal
stakeholders.