Découvrir le rôle

La personne titulaire du poste aura à prendre en charge l’ensemble des demandes de la clientèle, qu’elles soient reçues par téléphone, par écrit ou par l’intermédiaire d’une tierce partie. Cela inclut le traitement des plaintes, des appels de service, des demandes d’informations techniques, ainsi que toute autre requête générale liée aux activités de l’entreprise. Le rôle comprend également la prise en charge des appels d’urgence liés à des fuites réelles ou suspectées, nécessitant une application rigoureuse des protocoles établis ainsi qu’un excellent jugement afin d’assurer un service sécuritaire.

Ce que l'on recherche

• Détenir un diplôme d’études secondaires (D.E.S.) (OBLIGATOIRE);

• Minimum d’une année d’expérience en service à la clientèle dans un centre d'appels/appels entrants (OBLIGATOIRE);

• Capacité à donner un service de qualité dans un contexte de temps d’appel encadré;

• Maîtrise de l’anglais (niveau avancé) et du français, tant à l’oral qu’à l’écrit*.

Note : Les candidates et candidats devront réussir un examen qui va mettre à l’épreuve leurs connaissances de l’anglais et du français.

Aptitudes

• Sens de l’initiative;

• Bonne capacité de résolution de problèmes;

• Bonne aptitude en mathématiques;

• Excellente communication interpersonnelle;

• Capacité à gérer des client.e.s difficiles avec professionnalisme;

• Aisance naturelle dans le travail avec le public;

• Jugement aiguisé dans un contexte d’appel complexe et capacité de prendre les bonnes décisions

• Rigueur dans l’application de procédures et de protocoles stricts.

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Customer service representative (Part time - Permanent)

Position: Temporary (with the possibility of extension) – Full-time

Location: Based at 1717 Du Havre Street, Montreal, with great flexibility for remote work

Schedule: 36.25 hours per week, 4 days per week from Monday to Friday; day off to be determined upon hiring

Training: 6 weeks of full-time training, Monday to Friday from 8:30 a.m. to 4:00 p.m.

Training begins on October 19, 2026.

Salary : 1463,67$ per week (36,59$/hour)

A Québec-based company in the energy sector, Énergir is committed to being part of the solution in the fight against climate change. The company is constantly innovating to help accelerate the energy transition and to enhance the quality of life of communities, employees, and partners.

Joining Énergir means:

Becoming part of a people-first company that values diversity, equity, and inclusion - recognized for its workplace safety and well-being practices and named one of Canada’s Top 50 Corporate Citizens by Corporate Knights.

Why choose a temporary position at Énergir?

A 6-month temporary role with the possibility of extension… and plenty of advantages! You benefit from conditions that are competitive with many permanent positions on the market.

Our employee experience includes :

Great benefits: Remote work possible up to 9 days out of 10, with equipment provided to work from home. The schedule consists of 4 daytime shifts per week, from Monday to Friday.

Competitive compensation: Defined benefit pension plan, 100% employer-paid flexible group insurance, and access to telemedicine!

Your Customer Service Managers offer you:

• A position where you are the first point of contact with our customers - welcoming, informing, and supporting them with professionalism and empathy, while representing Énergir’s values.
• A caring and committed team, built on collaboration, respect, and mutual support to deliver an exceptional customer experience.

Discover the role

The person in this position will be responsible for handling all customer requests, whether received by phone, in writing, or through a third party. This includes processing complaints, service calls, technical information requests, and any other general inquiries related to the company’s activities. The role also involves handling emergency calls related to actual or suspected leaks, requiring strict adherence to established protocols as well as strong judgment to ensure safe service.

What we’re looking for

• A high school diploma (D.E.S.) (REQUIRED);
• Minimum of one year of customer service experience in a call center/inbound calls environment (REQUIRED);
• Ability to deliver high‑quality service within a structured call‑time environment;
• Advanced proficiency in both English and French, spoken and written*.

*Note: Candidates will be required to pass a language assessment to evaluate their proficiency in English and French.

Skills and qualifications

• Initiative and proactivity;
• Strong problem-solving abilities;
• Solid math skills;
• Excellent interpersonal communication;
• Ability to handle difficult customer interactions with professionalism;
• Natural ease in working with the public.
• Sharp judgment in complex call situations and ability to make the right decisions;
• Thoroughness in applying strict procedures and protocols.

*This language requirement is essential, as the role involves regular communication — both verbal and written — with customers, partners, and/or our U.S.-based affiliates.