Representative, Customer Service

Essential Duties and Responsibilities include the following (other duties may be assigned as required):

• Serves as an inside customer relationship partner for assigned accounts, exercising independent judgment to manage customer needs, business requirements, and service expectations while supporting company objectives.

• Independently evaluates customer requirements and business conditions to develop solutions and recommend appropriate services.

• Acts as a key liaison between customers and internal stakeholders to facilitate successful execution of complex transactions.

• Manages the complete customer order lifecycle and analyzes contract, pricing, and operational requirements.

• Exercises discretion in coordinating and prioritizing customer activities to balance customer expectations with business objectives.

• Provides consultative support regarding pricing, contracts, refining processes, and customer-specific business needs.

• Partners with Sales and Commercial teams to support customer retention and business growth initiatives.

• Participates in customer meetings with outside sales team, when necessary. Meetings may be in person or virtual.

• Investigates customer concerns and develops appropriate corrective actions and communication strategies.

• Identifies process improvement opportunities and leads or participates in special projects.

• Works with the commercial department and other teams to consistently meet sales and corporate goals

• Builds and maintains a collaborative working relationship with all other teams/departments within HPMN.

• Works on special projects as requested by management

• Handles confidential information with care

• Adheres to Ethical Code of Conduct as applicable to the job function

Qualifications

• Demonstrated ability to exercise independent judgment and make sound business decisions.

• Strong emotional intelligence

• Highly organized, self-directed, and capable of working independently with minimal supervision.

• Strong business acumen, problem-solving skills, and strategic thinking capabilities.

  Excellent presentation, interpersonal, negotiation, and communication skills. Flexible to work long or off hours when required

  Some travel may be required

Curious? Apply now!

Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.

We participate in E-Verify to confirm employment eligibility after hire. Learn more at

Any further questions?

If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at .