Research Officer (Survey Collection) - up $3300, renewable contract
Summary
Collects survey data via calls and occasional field visits, updates records in Excel, and ensures timely submissions while following data confidentiality rules.
Contract Duration: till end Dec 26 (Renewable - Long Term!)
Job Scope
- Conduct outbound calls and occasional field visits to collect survey data from assigned companies.
- Assist respondents in completing surveys and provide guidance when required.
- Update call outcomes, survey records, and case notes accurately in Excel and designated systems.
- Ensure timely and accurate submission of completed survey data.
- Adhere to SOPs, project guidelines, and data confidentiality requirements.
- Track and follow up on assigned cases to achieve survey completion targets.
- Prepare daily operational reports and maintain accurate documentation.
- Support administrative duties and rectify data collection errors when required.
Requirements
- Minimum Higher Nitec, Diploma, or equivalent qualification.
- Experience in customer service, call centre operations, survey research, or account handling is preferred.
- Proficient in MS Excel and familiar with CRM or case management systems.
- Detail-oriented, organised, and accurate in data entry.
- Strong communication skills with the ability to work independently and as part of a team.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.
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