Reservation Agent
Summary
Handles hotel room reservations via phone/email, books stays, upsells services, and manages guest requests using a property management system.
- Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
- Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
- Accurately record all required reservation information in our Property Management System
- Upsell room types and additional services to maximize revenue while meeting guest needs
- Provide detailed information about our property, amenities, and local attractions in Phu Quoc
- Collaborate with other departments to ensure guest requests and special requirements are met
- Handle changes, cancellations, and special requests with a customer-centric approach
- Maintain up-to-date knowledge of room availability, rates, and promotional offers
- Assist in resolving customer complaints and concerns in a timely and professional manner
- Contribute to the continuous improvement of our reservation processes and guest experience
Your experience and skills include:
Guest focused personality is essential
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus