Reservation Agent
We are seeking a professional and customer-focused Reservations Agent to join our team. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service ensuring a smooth booking experience.
- Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
- Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
- Accurately record all required reservation information in our Property Management System
- Upsell room types and additional services to maximize revenue while meeting guest needs
- Provide detailed information about our property.
- Collaborate with other departments to ensure guest requests and special requirements are met
- Handle changes, cancellations, and special requests with a customer-centric approach
- Maintain up-to-date knowledge of room availability, rates, and promotional offers
- Assist in resolving customer complaints and concerns in a timely and professional manner
- Contribute to the continuous improvement of our reservation processes and guest experience
- Excellent verbal and written communication skills, with a friendly and empathetic demeanor
- Proficiency in reservation management systems and general computer skills
- Strong problem-solving abilities and attention to detail
- Demonstrated ability to multi-task and remain calm under pressure
- Cultural sensitivity and awareness, with a customer-focused mindset
- Fluency in English required.
- Flexibility to work various shifts, as required