Reservation Agent 訂房專員

• Handle reservation requests via phone, email, online platforms, and walk-in

customers.

• Process, confirm, amend, or cancel reservations accurately and efficiently.
• Provide customers with information regarding services, rates, promotions, and

policies.

• Maintain accurate customer and reservation records in the reservation system.
• Coordinate with operations, front office, sales, and other departments to ensure

smooth service delivery.

• Respond promptly to customer inquiries and complaints.
• Monitor room/table/seat availability and optimize reservation scheduling.
• Upsell products, services, or packages whenever appropriate.
• Prepare reservation reports and maintain reservation documentation.
• Ensure compliance with company policies and service standards.