RESERVATION AGENT

Reservation Agent

About Us

Join Holiday Inn Algiers – Cheraga Tower, where we are passionate about delivering memorable guest experiences and creating opportunities for our colleagues to grow.

The Role

As a Reservation Agent, you will be responsible for managing reservations, assisting guests with their booking requests and maximizing room revenue through effective sales techniques while ensuring excellent customer service.

Key Responsibilities

• Handle reservations by phone and email.
• Process bookings accurately.
• Promote hotel services and upsell rooms.
• Update reservation systems.
• Coordinate with Front Office and Sales.
• Deliver outstanding guest service.

What We're Looking For

• Degree or diploma in Hospitality or Tourism.
• Experience in Reservations or Front Office preferred.
• Excellent customer service skills.
• Strong attention to detail.
• Fluent in French and English.
• Opera PMS knowledge is an advantage.

What We Offer

• Continuous learning opportunities.
• Career growth within IHG.
• Friendly and supportive team.

Equal Opportunity

IHG is committed to providing equal employment opportunities and an inclusive workplace.