Reservation Agent - InterContinental Jeddah
Summary
Handles room bookings, guest inquiries, and revenue-boosting sales for a luxury hotel chain, using phone/email to coordinate reservations and upsell services.
Reservation agent job involves managing room bookings, handling guest inquiries via phone and email, and maximizing hotel revenue. You can browse open listings and apply directly through platforms.
Key Responsibilities
- Handling Bookings: Process incoming room and service reservations, modifications, and cancellations accurately.
- Customer Service: Answer guest questions regarding rates, packages, amenities, and hotel policies.
- Sales & Up-selling: Promote special offers, upgrades, and additional hotel facilities to maximize revenue.
- Coordination: Work closely with the front office and other departments to ensure seamless guest arrivals.