Reservation Agent - Minaro Hotel Tokaj MGallery Collection

Key Responsibilities

• Manage individual and group reservations through phone, email, and online booking channels.
• Deliver exceptional service and personalized assistance to guests throughout the reservation process.
• Provide accurate information about room types, rates, hotel facilities, packages, and special offers.
• Maximize revenue by identifying upselling and cross-selling opportunities while meeting guests' needs.
• Ensure reservation data is entered accurately and maintained in the hotel's property management system.
• Coordinate closely with Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
• Handle guest requests, modifications, cancellations, and special arrangements efficiently and professionally.
• Ensure compliance with Accor and MGallery brand standards, reservation procedures, and service quality expectations.

Who We Are Looking For

We are seeking a hospitality professional who enjoys communicating with people, has excellent organizational skills, and is passionate about delivering outstanding service from the very first interaction.

The ideal candidate will have:

• Previous experience in reservations, front office, guest services, or customer service, preferably in a hotel environment.
• Excellent communication and interpersonal skills.
• A guest-focused mindset with a strong attention to detail.
• Good organizational and time-management abilities, with the capacity to prioritize multiple tasks.
• Commercial awareness and confidence in identifying sales opportunities.
• Fluency in both Hungarian and English; additional language skills are an advantage.
• Good computer skills and experience with hotel reservation or property management systems is preferred.
• Experience within an international hotel company—particularly Accor—will be considered an advantage.

What We Offer

This is more than a reservation role—it is an opportunity to become part of one of Hungary's most distinctive luxury hotels and contribute to creating memorable guest journeys from the very first contact.

What awaits you:

• The opportunity to work for the unique MGallery Collection and become part of the international Accor family.
• A welcoming and supportive team that values collaboration, respect, and continuous learning.
• Excellent training, professional development, and international career opportunities within the Accor network.
• A competitive salary and attractive employee benefits.
• Discounted accommodation and dining at Accor hotels in more than 110 countries.
• The opportunity to create meaningful first impressions and memorable guest experiences every day.

If you are passionate about hospitality, enjoy helping people, and would like to be part of a luxury hotel where every guest interaction matters, we would be delighted to receive your application.

Please submit your application by 10 August 2026 by clicking the "I'm Interested" button in this job advertisement.