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Reservation Agent (Saudi National)

Open 33d
This position is no longer accepting applications(closed Aug 5, 2026).

JOB TITLE\: Reservation Agent (Saudi National)
LOCATION\: Miraval The Red Sea, Saudi Arabia
DEPARTMENT\: Sales & Reservations
REPORTS TO\: Reservations Manager / Director of Sales & Marketing

Position Summary

As the voice of Miraval The Red Sea, the Reservation Agent plays a pivotal role in shaping each guest’s journey from the very first call or message. With a calm presence, product knowledge, and a sincere passion for wellbeing hospitality, the agent guides prospective guests through discovery, booking, and pre-arrival planning. This role supports Saudi Vision 2030 by empowering Saudi nationals to represent their country's growing wellness tourism sector with pride, professionalism, and grace.

Key Responsibilities

Guest Engagement & Booking

  • Respond promptly and professionally to all reservation inquiries via phone, email, or digital platforms.

  • Share the essence of Miraval’s wellness philosophy and offerings to help guests find alignment with their personal goals.

  • Guide guests through package options, availability, accommodation types, and experience planning touchpoints.

  • Accurately process bookings and updates in the reservation system while maintaining attention to detail.

  • Conduct follow-up communication as needed to confirm guest information, preferences, and arrival details.

Pre-Arrival Personalization & Coordination

  • Collaborate with Experience Planners and Front Office teams to support seamless pre-arrival experiences.

  • Capture guest preferences, occasions, and intentions in internal profiles to enable curated stays.

  • Flag VIP, repeat, and special occasion guests for personalized service follow-through.

System Management & Reporting

  • Maintain updated records in the Property Management System (PMS) and Reservation System.

  • Monitor and manage room availability, rate codes, and special offers as per direction.

  • Generate daily reservation reports and ensure data accuracy across platforms.

Service Excellence & Communication

  • Represent the brand voice with warmth, clarity, and professionalism across all guest interactions.

  • Listen attentively and empathetically to guest concerns or requests, resolving or escalating as needed.

  • Handle cancellations and booking changes with flexibility and compassion.

Sales Awareness & Revenue Support

  • Understand rate structures, packages, and seasonal offers to confidently explain value to guests.

  • Suggest relevant wellness enhancements, upgrades, or stay extensions when appropriate.

  • Support revenue goals by aligning guest needs with suitable package offerings.

Team Collaboration

  • Work closely with Front Office, Sales, Experience Planning, and Marketing teams to support consistent guest messaging and service.

  • Attend departmental briefings, training, and cross-functional meetings to stay aligned with offerings and standards.

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