Reservation Associate
Summary
Handles hotel reservation requests, answers guest inquiries, and uses systems like Opera to convert enquiries into bookings while maximizing room occupancy.
- Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
- Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings.
- Responsible for ensuring that all reservation filing and correspondence is carried out daily..
- Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
- Guest focused personality is essential
- Prior experience working with Opera or a related system experience is an asset
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus Point.
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus