Reservation Manager - The Hoxton Bengaluru City
What you’ll do…
- Leads the Reservations function, drives commercial performance, and manages the team
- Strategic, operational, commercial, and people management responsibilities.
- Makes operational decisions, resolves complex issues, and improves processes.
- Maximise revenue and identify sales opportunities.
- Owns reservation performance, inventory optimization, forecasting, and revenue contribution
- Partners with Revenue, Sales, Marketing, Finance, and Hotel Leadership
- Leads, coaches, schedules, and develops the Reservations team.
- Work closely with the revenue and sales team to ensure rooming lists are correctly entered and revenue objectives are met.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- You must be technically skilled with a strong understanding of systems and hotel operations.
- 3–5+ years of hotel reservations experience with at least 1–2 years in a supervisory role.
- Experience leading teams, analysing reports and driving commercial performance.
- You take ownership, solve problems, and make effective decisions.
- Strong leadership, coaching and stakeholder management skills.
- You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines.