Reservation Sales & Service Agent
Posted Updated
- Handle incoming reservation requests via phone, email, and online platforms
- Provide guests with information about room types, rates, hotel facilities, and promotions
- Process, modify, and cancel reservations accurately in the hotel management system
- Upsell hotel rooms, packages, and additional services to increase revenue
- Maintain updated knowledge of room availability and pricing
- Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth guest experiences
- Respond professionally to guest inquiries and complaints
- Prepare reservation reports and maintain accurate guest records
- Support group bookings and corporate account reservations when needed
- Ensure compliance with hotel policies and service standards
- Degree in Hospitality, Tourism or a related field (preferred)
- Minimum 2 years of experience in a similar role
- Previous experience in hospitality, reservations, or customer service preferred
- Strong verbal and written communication skills in English
- Excellent customer service and interpersonal skills
- Ability to work under pressure and manage multiple tasks
- Knowledge of hotel reservation systems (Opera).
- Sales-oriented mindset with upselling abilities
- Good organizational and problem-solving skills
- Flexibility to work shifts