Reservation Super Visor
We are seeking a detail-oriented and customer-focused Reservation Supervisor to join our hospitality team in ElGouna - Hurghada, Egypt. In this supervisory role, you will oversee reservation operations, lead a team of reservation agents, and ensure exceptional service delivery to our guests. You will be responsible for managing daily reservations, maintaining operational efficiency, and fostering a supportive work environment that prioritizes customer satisfaction and organizational excellence.
- Supervise and manage the daily activities of the reservation team, ensuring adherence to company policies and service standards
- Monitor reservation systems and processes to optimize efficiency and accuracy in booking management
- Handle complex customer inquiries and resolve reservation-related issues with professionalism and empathy
- Train, mentor, and provide performance feedback to reservation staff to support their professional development
- Analyze reservation data and trends to identify opportunities for process improvement and cost optimization
- Maintain accurate records and documentation of all reservations and customer interactions
- Coordinate with other departments including front desk, housekeeping, and management to ensure seamless guest experiences
- Ensure compliance with company procedures and hospitality industry standards
- Manage peak periods and staffing schedules to maintain service quality during high-demand seasons
- Generate reports on reservation metrics, team performance, and operational KPIs for management review
- Minimum 2-3 years of experience in a reservation or hospitality environment
- Proven supervisory or team leadership experience
- Proficiency with reservation management systems and hotel property management software
- Strong communication and interpersonal skills with the ability to lead and motivate a team
- Excellent customer service orientation and problem-solving abilities
- Exceptional organizational and time management skills
- Attention to detail and accuracy in data entry and record-keeping
- Ability to multitask and work effectively in a fast-paced environment
- High school diploma or equivalent; hospitality certification or training preferred
- Fluency in English; additional language skills (Arabic preferred) are advantageous
- Knowledge of the Hurghada tourism market and hospitality industry standards is a plus
Arabic & English language is a must