Reservation Systems Coordinator

Salary: $71,228 - $80,059 gross p.a. plus 12% Super

• Permanent / Full Time
• Salary: $71,228 - $80,059 gross p.a. plus 12% Super
• 35 hours per week (Monday to Friday) with the option of flexitime
• Located at Nowra Administration Building - Bridge Road, Nowra
• Applications close Sunday, 1 November 2026 (at midnight)
  

About the Role
Reporting to the Holiday Haven Operations Manager, this role is responsible for the administration, support and continuous improvement of Holiday Haven's Property Management System (PMS). Working closely with stakeholders across the business, you'll ensure reliable system performance, provide exceptional user support, drive process improvements and deliver data-driven insights that contribute to efficient park operations and an outstanding customer experience. This includes:

• Experience administering and supporting a Property Management System (PMS) or similar business-critical system.
• Strong technical skills in system configuration, user support, troubleshooting and continuous improvement.
• Ability to analyse system data and reporting to support operational decision-making.
• Experience delivering user training, developing documentation and driving system adoption.
• Excellent organisational and stakeholder management skills, with the ability to manage multiple priorities and work effectively with vendors, IT teams and internal customers.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You
To be successful in the position, you will have:

• Certificate IV in Tourism, Business Administration, Customer Engagement, Hospitality, Information Technology, or a closely related field; and/or equivalent demonstrated skills and experience
• Previous experience in customer service and/or administration role
• Class C Driver's Licence
• Proof of right to work in Australia

We're looking for a proactive, customer-focused professional with strong systems skills and a passion for continuous improvement. You'll be organised, solutions-focused and enjoy working collaboratively with stakeholders to deliver great outcomes and support efficient park operations.

How to Apply
To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
2. Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.
3. Please describe your experience administering and supporting a Property Management System (PMS), reservations system or similar business-critical software. Include examples of how you have supported users, resolved system issues and contributed to system improvements.

Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.

For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253 or 02 4429 3203.

Applications Close: Sunday, 1 November 2026 (at midnight)

If you have any questions about this role, please contact Darrell Merange - Manager - Tourist Parks - 02 4429 3205

Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience
  

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.