Reservationist (Hotel Reservations / Call Center) | Full or Part Time

Join Lake Lawn Resort as a Reservationist and be the first point of contact for guests planning their stay. In this role, you’ll assist guests with booking rooms, spa services, dining, golf, and more helping create a seamless experience from the very first call.

Position Details

• Employment Type: Full-Time or Part-Time
• Shift: Flexible (Days, Evenings, Weekends)
• Department: Reservations / Front Office

What You’ll Do

• Answer incoming calls and assist guests with reservations and inquiries
• Book guest rooms, spa services, golf tee times, dining, and recreational activities
• Provide accurate information on rates, packages, and resort amenities
• Enter and manage reservations in the property management system
• Handle reservations via phone, email, and other channels
• Process group bookings and rooming lists
• Assist with special requests and coordinate with front desk and operations teams
• Utilize upselling techniques to enhance guest bookings
• Process gift certificates and administrative tasks (labels, mailings, etc.)
• Provide directions, general resort information, and exceptional customer service