Reservations Agent

We are seeking a professional and customer-focused Reservations Agent to join our team in Jeddah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques.

• Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness
• Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests
• Utilize up-selling techniques to maximize room revenue and promote hotel services
• Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy
• Follow up on guest requests and inquiries within 24 hours of receipt
• Assist with group bookings and manage allotments as directed by management
• Collaborate with other departments to ensure smooth guest experiences from reservation to check-out
• Monitor and update hotel availability to optimize occupancy rates
• Prepare daily reports on reservations, cancellations, and modifications
• Maintain knowledge of local attractions and events to assist guests with inquiries
• Adhere to hotel policies and procedures, ensuring compliance with industry standards
• Participate in regular training sessions to stay updated on new offerings and reservation techniques

• Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent
• Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations
• Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)
• Excellent communication skills in English, both written and verbal
• Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties
• Detail-oriented with a high level of accuracy in data entry and information management
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexible schedule, including availability to work evenings, weekends, and holidays as required
• Knowledge of hospitality industry standards and best practices
• Demonstrated sales skills and ability to up-sell hotel services
• Ability to remain calm and professional under pressure
• Cultural sensitivity and adaptability to work in a diverse environment

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.