Reservations & Customer Service Coordinator
Join Atlas Air Worldwide. Move the World with Us!
At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.
If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.
Position Summary: This position will be responsible for coordinating all reservation & customer service related matters with the sales team of the territory.
Major Job Accountabilities:
- Identifies, contacts customers and books cargo to fill flights.
- Identifies and communicates problems in freight allocation and pallet build-up to terminal services and/or management and ensures solution.
- Books the cargo information into System
- Proactively solicits cargo from customers when booking is not sufficient to fill the flights, and to get approval from the management if spot rates are required to general demand.
- When requested or pre-approved, calculates, analyzes and provides appropriate spot rates to customers.
- Identifies, researches and resolves customer service issues and/ or ensures resolution.
- Tracks all on forwarded cargo to final destination via aircraft or truck. Coordinates truck movements with operations.
- Traces missing cargo and follow-up on tracers, provides freight status alert and/or customer call back-up support.
- Researches local claims and provides documentation to corporate customer service.
- Responds to customers’ questions, problems, requests and/or complaints.
- Co-ordinate both internal and external with relative department to ensure effective communication
- Perform other duties as assigned.
Qualifications:
- Bachelor degree of any discipline or equivalent work experience in air cargo industry
- At least 1 year of experience in air cargo industry
- Independent, high degree of decision making skills and stress resistance
- Strong ability to manage complex situations under time pressure
- Strong analytical skill and excellent communication skills
- Equivalent combination of education and work experience
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Knowledge of logistics planning and pricing principles
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Experience in the air cargo industry is preferred
#LI-SL1
At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.
As published by greenhouse · 15 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (11)
- Preferred First Name optional
- Minimum desired annual salary in local currency of the base location.
- Notice period / earliest date available for work.
- Have you ever previously interviewed, worked, or contracted with Atlas Air or any of its subsidiaries? If Yes, please explain when and if employed in what capacity? If No, please indicate "N/A".
- Were you referred by a current Atlas employee? If Yes, please indicate who referred you. If No, please indicate "N/A".
- Do you have any immediate relatives currently working for the Company? If Yes, please provide relative’s name, department and your relationship with the person. If No, please indicate "N/A".
- Have you ever been terminated, involuntarily dismissed or forced to resign from any employment? If Yes, identify the employer name(s), date(s) of action, and the reason(s) for the action taken against you. If No, please indicate "N/A".*
- Have you ever been convicted of a crime? If Yes, please state the nature of the offenses, when, where, and disposition. Please do not disclose spent convictions, or convictions that have been expunged or annulled. A conviction will not necessarily be a bar to employment. This information will be used only for job related purposes and only to the extent permitted by applicable law or as required by the relevant authorities to which the Company is subject. If No, please indicate "N/A".
- If you hold a current FAA or FCC issued license, certificate or permit as indicated above, please provide the original issue date and issue number for each. If none, please indicate "N/A".
- If you are applying for a position that requires a Driver's License, please provide the following Information: Country, Driver's License Number and Expiry Date. If none, please indicate "N/A".
- If you have any Restrictions or Suspensions on your Driver's License, provide the country(ies), date(s) they occurred, and additional information related to the restriction or suspension. If none, please indicate "N/A".
Pick from a list (4)
- Can you perform the essential functions of the position(s) for which you are applying with or without reasonable accommodation?
- Will you require sponsorship for an employment visa for the position applied?
- Are you a current, direct employee of Atlas Air? (Excludes agency, contracted, temporary or internship assignments). If you hold one of these statuses, please select "No".
- If you are applying for a position that requires an FAA issued license or certification (such as an Airframe & Powerplant [A&P] license or FAA Aircraft Dispatcher Certificate), or an FCC issued license or permit (such as a general or restricted Radiotelephone Operator license or permit), please select which one(s) you currently hold: