Reservations Manager
FILINVEST COMPANY: CHROMA HOSPITALITY
Position Summary:
Reservations Manager responsible for overseeing the daily operations of the reservations department across multiple hotel properties. Ensures accurate room inventory management, maximized revenue opportunities, and consistent service standards. Supervises reservations agents, supervisors, and assistant managers while coordinating closely with Front Office, Sales, Revenue, and IT teams. Manages booking accuracy within the Property Management System (PMS), oversees rate plans and group bookings, and handles VIP or escalated guest concerns. Enforces reservation policies, conducts booking audits, and prepares operational and pickup reports. Leads team training, performance management, and onboarding to maintain high productivity and guest satisfaction across all properties.
COMPETENCIES AND SKILLS REQUIRED:
- Leadership & Team Management
- Customer Service Orientation
- Attention to Detail
- Problem Solving & Decision Making
- Revenue & Yield Management
- Communication & Coordination
- Reservation Systems Proficiency
- Inventory Management
- Time Management & Prioritization
- Adaptability to Change
- Professionalism & Integrity
- Result-oriented Mindset
- Multitasking Ability