Reservations Manager - Flagstaff Gardens Hotel

Reservations Manager (Full Time)About EVT: Flagstaff Gardens Hotel, Melbourne is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.Key ResponsibilitiesLead the Reservations Department, setting policies and best practice and monitoring enquiries across phone, email, website and third party channelsManage inventory and room allocations to maximise occupancy and revenueRecruit, train, coach and review a team of reservation agents, building a culture of teamwork and excellent servicePartner with Operations, Sales and Marketing, and Revenue on pricing strategies, promotions and packages, and keep across market and competitor trendsAnalyse reservation data and report on performance, occupancy and revenue against budget and forecastResolve escalated guest issues, and keep reservation systems and tools up to date and optimisedWhat You'll BringProven experience in a reservations or similar hotel roleKnowledge of hotel operating systems such as Opera and iVvyStrong leadership skills, with the ability to coach and motivate a teamSound commercial judgement, with confidence in forecasting, budgets and data analysisClear, confident communication and a customer first approachResilience and the ability to make timely, well informed decisions under pressureHow You WorkOwner's mindset: acts on data and feedback, and ships improvementsInclusive leader: values diverse perspectives and builds belongingHands on and non hierarchical: leads from the frontResilient and solutions focused: stays calm and moves fastPerks from Day OneAs part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.Seasonal perks at Thredbo.Rapid career growth across our hotel & entertainment network.Paid parental leave; community & volunteering opportunities.Police Check Acknowledgement (remove if not required)Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.Apply NowJoin Flagstaff Gardens Hotel, Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.Join and make a positive impact on our people, communities, and environment every day.Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.