Reservations Manager, YWCA Fort Canning Hotel | Singapore

Turndemand into bookings. Drive revenue. Create experiences that matter.

What if your reservations career coulddeliver more than room bookings?

At YWCA Fort Canning Hotel, everyreservation is an opportunity to create a meaningful guest experience whilecontributing to a purpose beyond hospitality.

As the hospitality arm of YWCA Singapore,the Hotel’s net profits support community services and programmes that empowerwomen, strengthen families and uplift lives.

We are looking for a Reservations Managerto turn demand into business by optimising room inventory, distribution andbooking conversion—while ensuring every guest enjoys a seamless, responsive andpersonalised booking experience.

Reporting to the Director of Sales &Marketing, you will work closely with the Revenue Strategy Committee, Salesand Hotel Operations to maximise occupancy, ADR and RevPAR.

Your impact

You will:

• Optimise reservations & inventory – Maximise room availability, booking conversion and revenue across all channels.
• Drive commercial performance – Translate demand, booking trends and market insights into effective pricing, inventory and channel decisions.
• Grow direct bookings – Strengthen direct booking contribution while optimising the mix of direct, OTA and other distribution channels.
• Turn data into action – Use booking pace, lead time, cancellations, source markets and conversion data to identify opportunities and risks.
• Elevate the booking experience – Deliver responsive, accurate and personalised service while identifying opportunities to upsell rooms, packages and ancillary services.
• Lead & develop the team – Build a capable, commercially focused Reservations team that delivers both service and revenue objectives.
• Improve how we work – Drive continuous improvements in reservation processes, systems and digital capabilities.

We’re looking for someone who…

• Has 5–8 years’ relevant hotel reservations, revenue, distribution or rooms experience, including 2–3 years in team leadership.
• Understands hotel inventory, rate structures, OTAs, distribution channels and booking behaviour.
• Is commercially minded and able to turn data and booking insights into action.
• Has experience with Opera Cloud System. Technical savvy. Experienced with system migration and integration.
• Is analytical, detail-oriented and confident working across Sales, Revenue and Hotel Operations.
• Combines a strong guest orientation with commercial judgement.
• Is adaptable, collaborative and energised by driving change and continuous improvement.

Why join us?

At YWCA Fort Canning Hotel, your work has apurpose beyond the hotel.

You’ll have the opportunity to shape how weconvert demand into sustainable business, deepen your expertise in revenue,inventory and distribution, develop people and help create memorable guestexperiences.

Most importantly, you’ll be part of ahospitality business where every stay contributes to something bigger—supportingwomen, strengthening families and uplifting communities.

If you enjoy turning opportunities intoresults, developing people and creating experiences that matter, we’d loveto hear from you.

📍 Location: Singapore
💼 Role: Reservations Manager
🏨 Organization: YWCA FortCanning Hotel
👤 Reports to: Director ofSales & Marketing

Apply now andgrow your career with us—where every reservation makes a difference.

Send your CV to richardchia@ywca.org.sg

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