Reservations / Operator Agent (Central)

📍 Location: Somerset

🕒 Work Hours: 5 days work week

💰 Salary: Up to $3,000

Our client is a globally recognised luxury hotel brand operating an upscale lifestyle property in Singapore's central business district.

Job Scope:

• Handle room reservations, guest enquiries, telephone calls, messages, and booking requests professionally, accurately, and promptly.
• Convert reservation enquiries into confirmed bookings while promoting hotel services, loyalty programmes, and revenue opportunities.
• Coordinate with Housekeeping, Engineering, F&B, and other departments to fulfil guest requests, resolve issues, and ensure a seamless guest experience.
• Maintain accurate reservations and guest records, operate hotel systems effectively, and uphold luxury hospitality, service, safety, and brand standards.

Job Requirements:

• Previous experience in reservations, customer service, or hospitality is preferred.
• Strong communication and telephone skills with a guest-focused approach to service.
• Proficient in computer and reservation systems, with strong accuracy, organisation, and administrative skills.
• Able to multitask and work effectively under pressure in a fast-paced hospitality environment; relevant hospitality qualifications are an advantage.

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

SAAY

EA Registration No.: R25139436

EA License No.: 25C2695