Reservations Supervisor
- Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards
- Maintain clear and effective communication between Reservations, Front Office and key hotel departments
- Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion
- Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson
- Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required
- Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance
- Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies
- Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required
- Ensure adherence to the Resavision Program, Elysium brand standards and LQA audit requirements
- Undertake other duties as directed by the Reservations Manager or senior leadership team
- Proven experience in hotel reservations or front office operations, with previous supervisory or senior agent experience preferred
- Strong knowledge of reservations systems, yield management principles and booking channels, ideally within an Accor or similar luxury hotel environment
- Confident communicator with the ability to liaise effectively with Front Office, Revenue, Sales and other key stakeholders
- Guest-focused mindset with a strong attention to detail and commitment to service excellence
- Commercially minded, with the ability to identify upselling opportunities and support revenue performance
- Organised and adaptable, able to manage competing priorities in a fast-paced environment
- Natural team leader who enjoys coaching, supporting and developing team members
- High level of professionalism with the ability to maintain brand standards and contribute to successful audit outcomes
- 30% discount on food and beverage at Accor properties worldwide
- Generous accommodation discounts across 4,500+ properties in over 110 countries
- Career mobility across Accor’s global brand portfolio
- 25% Discount in our signature Restaurant Cibaria & Bar Capri
- Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skills