Resident Advocate 2/4 (Sat&Sun) 3p-11p (51881)

Position Summary: Provides a safe, secure and supportive residential environment for all clients and guests. Monitors daily activity throughout shelter to ensure client safety in facility. Shelters are located in non-disclosed locations in Dallas, Texas.

Three Shifts Available: Weekend Shift Hours:

• 2nd & 4th weekends, Saturday & Sunday, 7am-3pm (Sally's House Shelter) OR
• 1st, 3rd and 5th weekends, Saturday & Sunday, 11pm-7am (Sally's House Shelter) OR
• 2nd & 4th weekends, Saturday & Sunday, 3pm-11pm (Ann Moody Shelter)

Key Responsibilities:

• Provides and emotional support to residential client and demonstrates sensitivity and supports those in crisis and is non-judgmental and tactful in words and actions; crisis response and intervention.
• Collaborates with case manager(s) on service updates or needs for clients via documentation, email and/or verbal communication.
• Communicates with supervisor and designated staff regarding pertinent client issues.
• Intervenes in crisis situations, using approved methods promoting the safety of all residents.
• Monitors security cameras and follow appropriate procedures to ensure client and building safety
• Assists with special events and activities scheduled shift.
• Participates in system data collection in an accurate, complete, and timely manner and completes data entry into Clients First in a timely manner.
• Conducts intakes with new clients to include reviewing shelter policies, tours of the facility, completing intake paperwork and providing needed personal supplies.
• Monitors supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients.
• Monitors resident advocate desk and assists clients with basic needs such as distributing medication, toiletries, etc.
• Provides light household task (i.e. spot cleaning rooms, washing shelter linens, spot cleaning common areas of shelter)
• Transports clients in company vehicle to and from appointments, meetings or hospital.
• Monitors the facility for safety and cleanliness. Takes appropriate action to maintain cleanliness of shelter, as needed.
• Assists clients with basic life skills activities including: healthy habits, clean living skills, organization, daily planning, time management, etc.
• Provides back up coverage to hotline phone calls assesses level of client risk and as well as providing mental and emotional state of mind by active listening, comforting words and positive problem solving
• Conducts client exit interviews, when necessary.
• Monitors interns and volunteers and supports and guides them when necessary.
• Performs basic administrative tasks, including filing, incident reports summaries, and other
  duties, not listed here, deemed necessary for the well-being of the agency.

Other Duties: Performs other job-related duties as assigned.