Resident Assistant - Full-Time

Department: Bridge Housing

Reports to: Assistant Operations Manager

Level: 11

FLSA Status: Non-Exempt

Location: 25 E St NW, Washington, DC 20002

ABOUT MIRIAM’S KITCHEN

Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

DEPARTMENT DESCRIPTION

The Bridge Housing program is a new non-congregate bridge housing program that opened in late 2025. Bridge Housing’s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can’t be served well by existing low-barrier shelters. Residents need to be referred through city systems.

POSITION SUMMARY

The Resident Assistant serves as a member of an interdisciplinary team that advocates for and support residents of E Street. The Resident Assistant is an essential staff role ensuring the safety of the building, enforcing program rules, serving as a part of the emergency response team, and communicating with case managers to ensure that clients are receiving the case management services that they need.

This is an in-person, on-site position.

The current shift available is: Tuesday - Saturday, 3pm - 11pm.

ESSENTIAL RESPONSIBILITIES

• Develop a positive rapport with each resident through routine contact and communication.
• Provide roving coverage throughout the facility.
• Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms.
• Assist in the implementation of case plans and document the client interactions in HMIS.
• Immediately report serious incidents, allegations, and sensitive program information to the Operations Manager.
• Complete incident reports.
• Work with the case management team to ensure all required service delivery is documented and to identify strengths and weaknesses in data entry and quality.
• Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules.
• Conduct room inspections per program rules to ensure cleanliness.
• Participate in program team meetings, staff meetings, supervision meetings as required and requested per contracts.
• Build and maintain quality working relationships with colleagues, external and internal stakeholders.
• Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes.
• Attend all required trainings per contract requirements.
• Adhere to agency policies and procedures.
• Other duties as assigned.