Resident Care Coordinator/Scheduler
Touchmark in the West Hills is a full-service senior living community dedicated to enriching the lives of residents through exceptional care, hospitality, and service. We are seeking a highly organized, dependable, and solutions-focused Resident Care Coordinator/Scheduler to support the daily operations of our Health Services department.
This is an important role for someone who enjoys solving problems, coordinating schedules, supporting team members, and helping ensure residents have the right care and support in place each day.
Why You’ll Love This Role
Enjoy a four-day workweek with three scheduled days off
Play an important role in supporting both resident care and team member success
Work closely with nursing and community leadership
Use your organization, communication, and problem-solving skills every day
Be part of a collaborative team focused on providing exceptional care
What You’ll Do
Create, post, and maintain caregiver and medication technician schedules using Dayforce
Proactively review upcoming schedules, identify open shifts, and work to secure coverage
Coordinate staffing needs while minimizing overtime and maintaining appropriate coverage
Track call-outs, attendance, schedule changes, and employee follow-up
Maintain certification and training records for Health Services team members
Coordinate and participate in caregiver and medication technician interviews
Assist with onboarding and training new Health Services team members
Maintain department records, filing systems, employee timelines, and other administrative documentation
Assist with payroll corrections and other staffing-related administrative needs
Provide clear pass-down communication between schedulers to ensure continuity
Support the Health Services Director and nursing leadership with operational and administrative needs
Assist with coverage when needed and be trained as a Caregiver and Med Tech.
What We’re Looking For
High school diploma or equivalent
At least one year of clerical or administrative experience
Two years of scheduling, staffing coordination, senior living, healthcare, or direct-care experience preferred
Caregiver and/or medication technician experience strongly preferred
Strong organizational skills and attention to detail
Ability to manage multiple priorities and respond calmly to unexpected staffing challenges
Ability to work independently, make sound decisions, and follow through on responsibilities
Proficiency with Microsoft Office, including Excel and Word
Professional communication skills and commitment to confidentiality
Ability to build positive relationships with team members while maintaining accountability and consistency
Genuine interest in working with older adults and supporting exceptional resident care
Flexibility to participate in the on-call staffing rotation associated with scheduled workdays
What Sets You Apart
Experience with senior living or healthcare staffing
Experience with Dayforce or another workforce management system
Previous caregiver or medication technician experience
Strong problem-solving skills and the ability to think ahead
Ability to communicate effectively with team members and leadership
A proactive approach to staffing and scheduling rather than waiting for problems to arise
This is more than a scheduling position. The work you do directly supports resident care by making sure the right team members are in the right place at the right time.